Shipping policy
SHIPPING AND DELIVERY POLICY
Legal Operator: Zeus Kicks
Sales are Final
All sales are 100% final and cannot be RETURNED/EXCHANGED/REFUNDED once processed.
How will my order be packaged?
Each order will double boxed with extra packaging before being shipped out.
How many days will my order reach in?
All orders shipped from our website reach within 4-6 working days.
International Orders
International customers are responsible for all taxes, duties and custom fees. Please note that these fees are not included in your purchase order and will be billed separately by the shipping company.
COVID UPDATE
Rest assured that we have implemented preventative measures to ensure the safety of our employees and communities. Our shipping partners have implemented expanded hygienic measures in compliance with all guidelines provided by public health officials.
Has Coronavirus (COVID-19) impacted processing time?
Most orders will be shipped within 3 working days, in some cases we may face slight shipping delays from our shipping partners at times. Rest assured we guarantee that you will receive your order.
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LUXURY CONCIERGE AND SOURCING MODEL
Zeus Kicks operates as an independent luxury concierge service and marketplace. We maintain limited ready inventory, and many products are sourced on demand after an order is confirmed.
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ESTIMATED SOURCING AND DELIVERY TIME
For sourced products, the estimated time required to source and deliver an order is approximately 1–3 working weeks, or approximately 5–15 business days, from order confirmation.
Ready-inventory products may be delivered sooner.
Delivery estimates may vary depending on product availability, verification, destination, courier operations, customs clearance and circumstances outside the reasonable control of Zeus Kicks.
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ORDER UPDATES
Customers may contact Zeus Kicks using the details below to request an update regarding sourcing, processing or delivery.
Where available, shipment or tracking information will be shared after dispatch.
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PRODUCT AVAILABILITY
All orders are subject to product availability and successful sourcing. If Zeus Kicks determines that an ordered product cannot be sourced or fulfilled, Zeus Kicks may cancel the affected order and refund the amount paid for that product.
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PACKAGING
Orders are securely packed using protective packaging and double-box packaging where appropriate.
Customers should inspect the shipment promptly after delivery and preserve the packaging if any damage is identified.
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INDIA SHIPPING
Free shipping within India applies to eligible orders above ₹20,000. Any shipping charge applicable to an order will be displayed or communicated before order confirmation.
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INTERNATIONAL SHIPPING
International delivery is available only where offered during checkout or separately confirmed by Zeus Kicks.
International customers are responsible for applicable import taxes, customs duties, clearance charges and other government charges. These charges are not included in the product price unless expressly stated otherwise.
International delivery times may be affected by customs clearance and local courier operations.
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CANCELLATIONS AND DAMAGED GOODS
Orders may be cancelled within 24 hours of placement only if processing or sourcing has not begun.
Once processing or sourcing begins, all sales are final, except for goods received damaged, orders cancelled by Zeus Kicks, or where applicable law provides otherwise.
Goods received damaged must be reported to Zeus Kicks within 24 hours of delivery. Customers must follow the procedure stated in the Cancellation, Returns and Replacement Policy.
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CONTACT INFORMATION
Zeus Kicks
Plot No. 47, H. No. 8-2-334/N/47
Road No. 3, Banjara Hills
Hyderabad, Telangana 500034, India
Email: zeuskickshyd@gmail.com
Phone/WhatsApp: +91 90003 01208